At the point when you launch your software, still more documents have to be prepared: manuals to help the users to install, configure, manage and use your software. The production of software manuals is definitely a job for DCT’s specialists.
Software manual writer also a developer
The writer of software manuals is also a developer. He or she works in a clear and structured way and constructs the various manuals so they are exactly appropriate to the target groups. This allows the writer to take account of what information an end-user needs to know and especially also what they do not need to know. This specialist in this field writes in a task-oriented style: concise, without too much jargon. One of the objectives the writer always bears in mind is that the end-user of the software needs to be able to get started with your manuals in order to carry out their job.
By calling in a specialist for the production of your software manuals, you achieve a win-win situation. One of the things the specialist contributes is a fine balance between the information present on paper or in digital media and the information your helpdesk uses to help your customers.
In practice, this often means a reduced load on the helpdesk, leading to lower costs and greater customer satisfaction. By constructing the information transfer in a very specific way and testing it extensively in advance with you, the writer reduces the risk of mistakes by the end-user. Practice has taught us that an end-user who receives incorrect instructions then spends almost a third of their time trying to solve the mistake they have made. You can avoid this by having your software manuals produced by a DCT specialist. Your customers will appreciate this.