Online Help functions2018-12-21T13:24:22+00:00

Well-prepared online help functions included in your software help your customers to use it and to solve any problems and questions themselves. This shortens the learning curve for the users and improves the knowledgeable, and thus appropriate, application of your software. It allows existing and potential customers for your software to save time and money.

Hulp for online hulp functions

Help functions that form part of the software package for the installation, configuration, management and application of your software are fairly familiar, fortunately. What is often less useful, alas, is the way in which these integrated user manuals have been constructed and written and how practically usable they are in the software. DCT has independent experts and consultants in technical communication who know how help functions for software should be developed and written: your help for online help functions.

Specialists who co-operate at a detailed level

The creation and writing of online help documentation for software: this is a rather curt and dismissive description of the profession. A specialist in this field discusses in detail with you about how to lay out, structure and develop your help functions, and how they form part of your software package.

He or she produces documentation that is targeted at the subject, and knows which forms of information transfer belong where in order to support a user optimally in using your software applications.

Management and maintenance

Even when help functions have form and content, the specialist’s job is not finished. Software and applications never stand still. Context-sensitive help functions need to keep up and so have to be continually updated. The maintenance and management of changes and improvements is crucial in the use and quality perception of your software. Our specialists possess knowledge of the correct tools and resources to guide you in the support and maintenance of the quality of your online help.