When making product, service or company process information accessible and manageable, DCT uses the ONT-TRAC method. This method has been developed by DCT and can be applied to predetermined customer issues.


When mapping a company’s information processes, one can focus on information streams surrounding products, services and processes, but also on specific areas such as pre and after sales. The ON-TRAC method transforms the needs and wishes of the stakeholders and key-users to a complete project approach – including a solid roadmap and budget – to reach the desired goals.

The DCT method is an extremely successful way to solve information management issues. To bring your information management to the next level, we look at the following elements:

  • Services
  • Processes
  • Organization
  • Information
  • Applications
  • Systems


Whether you make physical products of deliver business services, your organization’s information is vital for ensuring the quality of your ‘final product’.

Information can be a service – e.g. a manual for a product – but it can also be the final product, for instance for banks and insurance companies.


Business processes ensure the realization of the ‘final product’ and thus have a great impact on quality.

Virtually all company have these processes. Process information is valuable input for the realization and quality insurance of the ‘final product’.

When analyzing and interpreting business processes, DCT determines the way in which information supports the ‘final product’.


How efficiently business processes are executed depends on their organization.

Ideally the organization structure fits seamlessly to the business processes. The business demands of these processes should correspond with the knowledge and competency level of the people in the organization.

DCT maps the responsibilities and authorizations of various sub-organizations (departments, teams, employees). Emphasis lies on information, application and system access agreements and their influence on the ‘final product’.


Information is the key to a successful organization.

For it to work correctly, an organization needs the right information at the right time. The more its information is integrated, the more alert for new possibilities a company can be.

DCT analyzes business information using certain criteria. The goal is optimal reuse and disclosure of information by using standard file formats and metadata, in combination with the right granularity without losing flexibility or undermining the completeness of the information.


The ideal application provides the user – and thus the organization –  with relevant information.

The continuity of a company and its information flows can suffer severely from the large amount of available (web) applications and software. Often the knowledge needed to disclose the right information is held by specific group of users.

DCT analyses which applications should be used in the creation to publication process. The applications are held up to business goals and selected standards. To ensure actuality and findablity, versioning and metadata are paramount.


A chain is only as strong as its weakest link. Without links there can be no system.

By linking systems and databases, business information can be made accessible for a (large) group of employees.

‘Smart’ configuration of IT systems can return investments in no time. By linking systems, information can quickly and easily be disclosed, reused and delivered to those people who need that information to perform their tasks.