The ON-TRAC method transforms the needs and wishes of stakeholders and key-users to a complete project approach – including a solid roadmap and budget – to reach the desired goals.
When making product, service or company process information accessible and manageable, DCT uses the ONT-TRAC method. This method has been developed by DCT and can be applied to predetermined customer issues.
When mapping a company’s information processes, one can focus on information streams surrounding products, services and processes, but also on specific areas such as pre and after sales. The ON-TRAC method transforms the needs and wishes of the stakeholders and key-users to a complete project approach – including a solid roadmap and budget – to reach the desired goals.
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A quick analyses to improve your business information.
Your product is top of the line! But does this apply to your business information as well?
Do you supply unambiguous product information in the right language within the deadline? Does your website support your customers with up-to-date service information? Is your documentation delivered on time? Do your employees have the right information to execute their tasks quickly, safely and without errors?
Is this not always true? Do not worry, you are not alone. Many companies focus on their core activities: production, sales and delivery of high quality products. Information is not your core business.
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